Exchange and Return Policy
Exchange and Return Policy
We aim for customer satisfaction and providing a convenient shopping experience.
Return Period
A return can be requested within:
7 days from the date of receipt.
Return Conditions
The product must be:
- Unused
- In its original condition
- With full packaging
Cases Not Covered by Returns
The following cannot be returned:
- Opened products
- Personal care products
- Products damaged due to misuse
Damaged Products
If the product arrives:
- Damaged
- Different from the order
- The store bears the costs of exchange or return.
Refund
The amount is refunded within:
7 – 14 business days
After receiving and inspecting the product.
Return Request
To submit a return request, please contact us via:
WhatsApp: +966 56 686 1555
Please send:
- Order number
- Product photo
- Reason for the request